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Please check the following lists for an immediate answer to your questions.
PRODUCTS
If you cannot find an answer, you may contact us by using our Web-based Upgrading to PhotoParade Essentials 5.0
No, you do not have to uninstall any of your existing programs before installing Essentials 5.0. PhotoParade Essentials 5.0 should automatically replace PhotoParade Maker 4.0, and you will not lose galleries, themes, or PhotoParades. Photo Viewer and Photo E-Mailer will also be automatically replaced. This will happen smoothly providing that you choose "Easy Install" when you install PhotoParade Essentials 5.0.
No, you should not have to reinstall any 4.0 themes that you currently own. They are the most recent theme versions, and are completely compatible with PhotoParade Essentials 5.0.
Because the Macintosh market is small and Apple is giving away their iPhoto application for free, it no longer makes financial sense for our company to continue developing new products, such as PhotoParade Essentials, for the Mac. While we will continue to update the Mac version of our free PhotoParade Player so that Mac users can receive and play PhotoParade slideshows, we have decided to discontinue the Mac versions of PhotoParade Maker, Photo Viewer and Photo E-mailer.
The Portrait Gallery is the collection of your digital studio portraits on the floppy disk from Wal-Mart. This floppy disk is the only disk that will work with the Wal-Mart edition PhotoParade CD ROM.
To e-mail a PhotoParade slideshow, create the slideshow with the CD ROM and floppy disk, play it, and then at the end of the slideshow choose "Send" after filling in the required fields. Tip: You can skip to the end of the slideshow at any time by pressing the F1 key.
The Wal-Mart edition of the PhotoParade CD ROM will only recognize photos from your Portrait Gallery floppy disk. If you'd like to make slideshows out of any variety of pictures, you need PhotoParade Essentials, sold only on the PhotoParade website. Learn more about PhotoParade Essentials.
Windows System Requirements: Windows 95/98/ME/NT/2000/XP, Intel Pentium processor or 100% compatible processor, 16 MB of RAM, 800x600 256-color monitor, Photo File Formats: JPG. CD Drive and Floppy disk drive. Both drives must be able to run simultaneously.
Macintosh System Requirements:
Insert the CD ROM and allow it to auto run. If it doesn't auto-run, then double click on your CD drive's icon to launch the CD. Follow the on-screen instructions when the CD starts. Insert the Portrait Gallery floppy disk when prompted. Follow the on-screen instructions, making sure to choose a theme and keep clicking Next Step until your show is created.
If you run the PhotoParade CD ROM and then insert the floppy disk when prompted, the images from the disk should all start to upload into the program. If this does not happen, and you get an error stating that you need to reformat your disk or that the disk could not be found, unfortunately, your disk may be damaged. To find out for sure, please follow these steps:
1) Open the "My Computer" icon on your computer's desktop. If your disk is damaged, you should contact your Portrait Studio as soon as possible. The Portrait Studio can make you a duplicate copy of your floppy disk for you if you contact them quickly enough. If you have further concerns regarding the PCA Portrait Studio, please visit their website for more information: www.goportraits.com
You can submit your pictures at http://www.goportraits.com/wmps/great_exp/gallery.asp
Please direct your concerns to the PCA website, where you will find a phone number and email address for them in the “Contact Us” section.
You cannot change the order of the pictures in a PhotoParade created with the Portrait Gallery floppy disk and PhotoParade CD ROM.
Insert your floppy disk into the A drive. Locate your JPG images on the floppy disk inside a folder called Images. Pull up your email system and attach one or multiple JPGs to the email.
Yes. · Make a duplicate copy of your PCA floppy disk. · From the duplicate copy, remove the portraits (.jpg files) you don't want from the "images" folder. · Make a PhotoParade using the duplicate floppy disk, and it'll have only the portraits you want.
Pictures in a PhotoParade will not look very good when printed at a large size, because the image is already reduced so that it's easier to send the smaller file across the Internet. Printing in small sizes like wallets are your best bet. If you would like to print your photos, they are located on your floppy disk in a folder called Images. You can use many programs to open any one of the ".jpg" files. You may do so in either AOL, any image-editing program, or your Internet browser, such as Internet Explorer or Netscape Navigator. *Printing in smaller sizes and with photo-quality printing paper is highly recommended for better quality prints.* If you are printing from your browser, once the image is opened, choose "Print" from the File menu. For best results, you may want to use "Page Setup" in the File menu to choose a "reduction" of less than 100%. The exact method of setting the reduction depends on which printer you're using. If you would like an easy and quick way to print the photos in a PhotoParade as wallet-sized prints from your own printer, we offer "PhotoParade Player Plus". Please see this page for more information: http://www.PhotoParade.com/player.asp
No, you cannot use pictures from more than one Portrait Gallery disk in a single PhotoParade, or your own digital pictures. The PhotoParade CD ROM is exclusively designed just for the PCA Portrait Studios in Wal-Mart stores, and will only work with their floppy disks, one at a time. We sell a far more advanced product, PhotoParade Essentials 5.0, that allows you to use any digital pictures in a PhotoParade slideshow, and also allows you to add your own music, narration, titles and captions. It even allows you to print, e-mail, view, and edit your pictures. Please visit www.PhotoParade.com/ess.asp for more information.
The PhotoParade CD that was made specifically for the PCA studios is programmed to look for the images in the floppy drive (A drive). Unfortunately, it won't find the pictures, even if you copy them somewhere else on your computer.
If you just want to view the individual pictures on the floppy disk, you can insert the disk and open up your "My Computer" icon, then open up your "A drive" icon. Your photos are inside the Images folder on the floppy disk. Each photo should have the JPG file extension. In addition, you probably already have your photos from the floppy stored on your computer from the first time you created a slideshow. Look in your C drive for a folder called PCAPorts. Within that folder will be a folder called Images. That is where all of your images are, as well as on the floppy disk.
In order to purchase additional themes you would have to upgrade to our more advanced product, PhotoParade Essentials 5.0. With PhotoParade Essentials, you can make personalized slideshows, print, edit, and e-mail your photos without attachments. Purchasing PhotoParade Essentials does not only give you more themes (59 available), but it allows you to use *any digital photos; not just the ones from your PCA Portrait Gallery floppy disk.
You can purchase additional sheets of sticker paper at Wal-Mart, in their office supplies section, or at your local office supplies store. Avery 5353 paper is a good choice, but you can use any 8-1/2" x 11" solid white sticker paper. Please note that Avery 5353 paper is not repositionable. In a pinch, you can print the photos on regular paper and use a glue stick to apply the stickers.
If you are having problems aligning the paper, it is likely that you have inadvertently printed on the wrong side. There is no need to adjust the printer settings or align the sticker paper in any special way. The front of your sticker paper is the solid white page, intended to be printed on and then cut out with scissors. The back of your sticker paper has a blue line along the side, and is also scored so you can peel the backs off the stickers once you've cut them out with scissors. The sticker paper included in your package is a standard 8-1/2" x 11" size, and should be printed in your printer's default mode, portrait mode.
We recommend that you print a test page on regular paper before using the sticker paper. This information is also included on the instruction sheet that came in the PhotoParade sticker packet.
No. The labels are intended to be used for multiple purposes, so there is no option for typing in your name and address before printing. You can hand-write on the stickers once they've been printed.
If your sticker program is feeding the paper through the printer, but the sheet is coming out blank, please try the following suggestion: Please try going to your printer manufacturer's website and make sure you have installed all of the printer's latest drivers. Then go to your print queue in Windows and make sure *all* print tasks are cleared. Then please restart your computer and try printing again. See the list below for links to the most common printer manufacturers' support pages.
System Requirements: Windows 95/98/ME/NT/2000/XP, Intel Pentium processor or 100% compatible processor, 16 MB of RAM, 800x600 256-color monitor. PhotoParade Essentials is not Macintosh compatible. However, photos and PhotoParade slideshows can be e-mailed to Macintosh users and viewed on a Macintosh.
This page on our website gives you a quick tour of the steps needed to create a PhotoParade: http://www.PhotoParade.com/EssQuicktour1.asp You can also click on the Help menus in Essentials for much more detailed information.
You can preview each theme by clicking on the theme names at www.PhotoParade.com/EssSelect.asp and www.PhotoParade.com/ThemePacks.asp
No, you cannot edit a PhotoParade, but you can edit the gallery it was made from, to make a new PhotoParade. A gallery is the group of pictures you gather together to use in PhotoParade Essentials. You can edit a gallery as much as you want, and create as many different PhotoParades, prints, and e-mails as you want, out of the same gallery.
If you have a web page that contains a link to a PhotoParade you've uploaded, and visitors to your web site get an error like "Execute Access Denied" when they click on the PhotoParade's link, then, your web server is trying to "run" the PhotoParade file instead of just letting the web site visitor download the PhotoParade. To solve the problem:
*Note! Anyone who wants to view a PhotoParade that you have on your website MUST install the PhotoParade Player. It's free for Windows users at www.PhotoParade.com/playerRegister.asp?os=win and free for Macintosh users at www.PhotoParade.com/playerRegister.asp?os=mac. If you continue to have trouble, send your web page's URL to: support@PhotoParade.com and explain that your link isn't working.
If you have a Video Out connector on your computer, you can attach a cable from the computer to your VCR and record a PhotoParade onto a blank VHS tape. For information on PhotoParades and Video CDs, click here. PhotoParade slideshows cannot yet be viewed on DVD players. The "create CD" function produces CDs that are only compatible with personal computers.
PhotoParade doesn't run on monitors that are 640 x 480 pixels (dots) in size. There's simply not enough room to show everything properly. However, some monitors can be changed from 640 x 480 to 800 x 600 pixels:
The only way to print a picture that is part of a PhotoParade (unless you have copies of the original photos used in the slideshow) is with PhotoParade Player Plus (AKA PhotoParade Printer). PhotoParade Printer allows you to print only wallet-sized photos, due to the image compression for the slideshow. PhotoParade Printer also allows you to view full-sized images of each individual picture in the slideshow, one at a time. This is done by double-clicking on the thumbnail image you want to view larger. Buying PhotoParade Player Plus also allows you to save the photos in your slideshow as individual JPG files. You can do this by playing a slideshow in Carousel mode and clicking the save button when the picture you want to save is displayed.
If the person viewing the photo is not using AOL, send a copy of the photo to support@PhotoParade.com. If the person is using AOL, tell him or her to:
For most purposes, AOL's "Always compress graphics" option speeds up web surfing and yet still gives graphics that are acceptable. However, if the graphic (or photo, in this case) is the main focus of your web browsing, choosing "Never compress graphics" will give you better-looking photos with only a small decrease in performance.
PhotoParade Player reads only files whose names end in ".PhP" or ".4PP". If you have any other kind of file, then it's not a PhotoParade slideshow file, and you should be using a different program to open it. (If it is a .php file, but it was created by Microsoft Greetings or Microsoft Home Publishing, or is a php web script file, click here). If you have a ".jpg" (JPEG) file, then you should use your web browser (Internet Explorer or Netscape Navigator or Communicator) or America Online to open it. You can also use a photo-editing program to open the JPG. If you have a ".zip" (ZIP) file, you should use either America Online or WinZip (www.winzip.com Open or install the appropriate program listed above, and try again to open your file. If PhotoParade continues running automatically every time you try to open your file, follow these steps to fix the problem with Windows:
Microsoft Publisher and Microsoft Greetings use the same ".php" file extension as PhotoParade. It appears that you have an older version of PhotoParade Player on your computer (perhaps it was installed automatically with an Adobe Photo Deluxe CD). Windows has mistakenly chosen to try to open your php files with the wrong program (PhotoParade Player). You just need to tell Windows to use the correct program for opening your php files, and all should run smoothly from there.
To do this in Windows:
* If the program you want is not in the list, click the "Other..." button. If the Program Files folder isn't showing, go to your C: drive and then open "Program Files". Within the Program Files folder, look for "Microsoft Home Publishing" or "Microsoft Greetings" or whatever other product you have. When you have found the correct folder, open it and double-click on the program file (HPUB or HPUB.EXE, for instance). * Check the checkbox at the bottom ("Always use the program to open this type of file"). * Click "OK". From then on, the program you selected should open your file and files like it.
Simply double-click on the theme installer (.EXE file). Type in the name the same exact way you registered with us, and your activation code, and click the Install button. That's it. The next time you run PhotoParade Make, the full version of the new theme will appear in the theme list.
No, PhotoParades cannot be viewed on Web TV. The person who sent you the slideshow can send you the original photos used in it as single email attachments.
To put an auto-play PhotoParade onto CD ROM, you will need PhotoParade Essentials 5.0. Simply create a PhotoParade slideshow, and at the end of the creation process, you with see the "Create CD" button. Clicking that button automatically places a folder called PhotoParade CD Files onto your desktop. The folder contains all of the files you will need to burn onto the CD for an auto-play PhotoParade.
Galleries (.ppg files) are located in PhotoParade Essentials. The actual location is C:\Program Files\PhotoParade Essentials\Data\Galleries. Photoparades (.php files) are located in your folder "My PhotoParades". The actual location is C:\Program Files\PhotoParade Essentials\My PhotoParades. You may want to back these up periodically to ensure that if you lose any data that you still have your PhotoParades and original galleries.
No, you don't need to re-purchase any PhotoParade products that you've purchased in the past. You simply need to sign in and all of your information will be on your Download Software page.
WS2_32.DLL is WinSock2. It's available for free from Microsoft at http://www.microsoft.com/windows/downloads/bin/W95ws2setup.exe.
WEBHDLL is part of a program called webHancer Customer Companion that's installed on your system. It's unrelated to PhotoParade.com. According to www.webhancer.com, "webHancer Customer Companion resides on the end-user's computer, where it transparently monitors Internet performance. webHancer Customer Companion measures overall network/site delay and the performance times experienced by actual end-users." If webHancer (WEBHDLL) causes a crash on your system, we recommend uninstalling it. You can click to see webHancer's uninstallation instructions.
It is only possible to play one music file on a PhotoParade, in which case it will start over and replay itself again if your PhotoParade is longer than your song. If you are a user who makes your own MP3s (i.e. compiling a variety of songs or parts of songs to make one "compilation" MP3 file) then you could do that and use it in your PhotoParade. If you make a custom MP3 with an MP3 editor, you should make it in constant bit rate (CBR) and/or less than 56K sample rate so that it works best with PhotoParade. Otherwise, you will have to choose pre-recorded mp3 or midi files and let them replay themselves for the length of your PhotoParade slideshow.
Some MP3 editors that have free software downloads:
In order to make a PhotoParade slideshow your screen saver, you have to start playing it, and either wait until it gets to the "end", or hit the F1 key to bring you right to the Options page. There is a button there that allows you to make that PhotoParade your screensaver. All you should have to do is click it, and your screensaver is automatically updated.
What should happen when you are sent an email with a link for a PhotoParade is, you click on the link and it takes you to the pickup page, where a blue Download button appears. You are prompted to download the free Player if you don't already have it installed on your computer. You can get the free player at http://www.PhotoParade.com/playerRegister.asp?os=win for Windows users and at http://www.PhotoParade.com/playerRegister.asp?os=mac for Macintosh users. Once you have the PhotoParade Player installed, go back to the pickup page (from the link in your email) and click the download button to watch the show once, OR choose to save it to your computer. You can choose to save it by RIGHT-clicking on the blue download button and choose *Save Target As* (Macintosh users click and hold down the mouse then choose Save To Disk). If you save it to disk, you need to find the file and double-click on it to watch the show. If you just did the automatic download, it will start playing the show automatically when the download is complete.
Currently, PhotoParade does not offer VCD technology within our products. You cannot play a PhotoParade slideshow in your DVD player. The PhotoParade software is only compatible with Macintosh or Windows computers at this time. You can copy PhotoParades onto a VHS tape if you have a Video Out connector on your computer. If you do, you can attach a cable from the Video Out connector to your VCR and record what is playing on the computer to tape. You should consult your computer's manual and/or an assistant at an electronics store for more specific details.
If PhotoParade Player skips right to "the end" (the options screen), then you're playing a PhotoParade that doesn't contain any photos. If you were e-mailed the PhotoParade, let the sender know that there didn't seem to be any photos in the PhotoParade. In Adobe PhotoDeluxe Home Edition, follow these steps to make sure you don't build an empty PhotoParade:
When someone sends you a PhotoParade slideshow, you cannot save the individual pictures to your computer. The reason for this is that they are not actually sending you the PhotoParade in a format that reads them as individual pictures, it reads the pictures, music, animation, and text all in one combined file. You will have to contact the person who sent the PhotoParade to you, and they can send the original images to you as email attachments.
This will happen if you have since re-named any of the files or moved them from the folders they were in when you originally created the Gallery. If you keep clicking the NEXT button in your PhotoParade Essentials's Gallery area, it will take you to a screen that says LOCATE FILES. This is where you can have the computer search for the file. For example, if you moved them to a new folder, but their names are the same, the program should be able to find them for you quite easily. If you moved the photos to a new folder AND renamed the photos, it may take longer. One other thing to note, if the images are actually not on your computer anymore (you deleted them) it will not be able to find the images for you If the pictures in your gallery were on a CD or floppy that you had inserted at the time you made the Gallery, you will have to re-insert that CD or floppy in order to conduct the search and have the files "found" and to be able to edit your gallery.
Right-click on your desktop (but not on an icon) and choose "Properties" from the menu. In the Display window that appears, click the Screen Saver tab. Choose "(NONE)" from the list of screen savers that you see, and click OK.
The most likely cause of this error (and similar errors) is that you have a firewall on your computer that is blocking the PhotoParade Player from connecting to the Internet. To fix this, make the necessary adjustments within your own Internet security programs. You should also make sure you are able to download all files from www.PhotoParade.com while you are adjusting your Internet security settings. If you are unable to do this for any reason, you may consider temporarily disabling your firewalls when sending out PhotoParade slideshows.
There is a conflict between PhotoParade Player and your video card's "driver" software.
If none of the settings work, you should check with your hardware manufacturer to see if they offer an updated version of their software.
You need to make sure that you're choosing a theme that doesn't have "Demo" in its name. After that, you do need to re-create the PhotoParade in the same way as you created it in the first place. In other words, your original "Demo" PhotoParade will always be a "Demo" PhotoParade, so you just need to save a new copy over the old one.
You should start by inserting the CD-ROM again, and letting our software start up. When you're asked to insert the floppy disk, make sure to click the "OK" button and not the "Cancel" button. After you click the "OK" button, see if there is a red "warning" screen or not. If so, your floppy disk may be unreadable. Otherwise, your PhotoParade slideshow will contain your own photos instead of the samples. To test whether or not your floppy disk is unreadable, first quit out of our CD-ROM software. Then:
If your disk is damaged, you should contact your Portrait Studio as soon as possible. The Portrait Studio can make you a duplicate copy of your floppy disk for you if you contact them quickly enough.
Updating your sound card's "driver" software:
Most PhotoParade themes have background music that uses your computer's "MIDI" sound capabilities. Check the MIDI volume level (which is set to zero on many computers) by doing this:
To test MIDI playback on your computer, connect to the Internet and go to this address to see if MIDI plays properly outside of PhotoParade Player.
You most likely have an older version of PhotoParade Player on your computer from either Adobe Photo Deluxe or from a PhotoParade CD that you purchased at a Wal-Mart Portrait Studio. Both of these programs have version 1.0 of the Player, so you need to copy over this version with our latest. You can get the latest FREE PhotoParade Player at http://www.PhotoParade.com/playerRegister.asp?os=win for Windows users, and at http://www.PhotoParade.com/playerRegister.asp?os=mac for Macintosh users.
Our current free theme, Space Journey, is available when you answer a very short survey at this location: http://www.PhotoParade.com/survey.asp.
System Requirements: Windows 95/98/ME/NT/2000/XP, Intel Pentium processor or 100% compatible processor, 16 MB of RAM, 800x600 256-color monitor. System Requirements: Macintosh OS 8.6 or later (runs in Classic mode on OS X), 32 MB of RAM, 800x600 256-color monitor.
You most likely have an older version of PhotoParade Player on your computer from either Adobe Photo Deluxe or from a PhotoParade CD that you purchased at a Wal-Mart Portrait Studio. Both of these programs have version 1.0 of the Player, so you need to copy over this version with our latest. You can get the latest FREE PhotoParade Player at www.PhotoParade.com/playerRegister.asp?os=winfor Windows users, and at www.PhotoParade.com/playerRegister.asp?os=mac for Macintosh users.
You can play a PhotoParade in two modes: using the chosen theme (PhotoParade mode) or in a more traditional photo-by-photo display (Carousel mode). By default, the PhotoParade plays in PhotoParade mode. To view a PhotoParade in Carousel mode, press the F1 key while the PhotoParade is playing, click Carousel, click how long you want each photo to show on the screen, and then click Play. To pause Carousel mode, press the Pause key. Press Pause to start it again. If you choose Manual, to see the next photo, press the Spacebar. To go back to an earlier photo, press the Left Arrow key.
What should happen when you are sent an email with a link for a PhotoParade is, you click on the link and it takes you to the pickup page. You are prompted to download the free Player if you don't already have it installed on your computer, and are provided with a link/button to get the free player. You can also get the free player at Once you have the PhotoParade Player installed, go back to the pickup page (from the link in your email or from the bottom of the web page after your installation was successful) and click the download button. It should start playing the show automatically when the download is complete.
If you're having trouble downloading the file by clicking the download button, you can try this method:
You should type either a "dotted address" (that looks something like 56.29.204.196) or a "DNS address" (like proxy.bestbuy.com) into the "Proxy Address" field. You shouldn't type anything with "http" in it. If an "http" address is what your network administrator has given you, please ask him or her for the "IP address" of the proxy server.
There is a conflict between PhotoParade Player and your video card's "driver" software.
If PhotoParade Player skips right to "the end" (the screen that shows the "www.PhotoParade.com" button), then you're playing a PhotoParade that doesn't contain any photos. If you were e-mailed the PhotoParade, let the sender know that there didn't seem to be any photos in the PhotoParade. In Adobe PhotoDeluxe Home Edition, follow these steps to make sure you don't build an empty PhotoParade:
The most likely cause of this error is that you have a firewall that you need to let PhotoParade Player know about. To do this, double-click on your PhotoParade Player icon to launch the Player. When it asks you choose a PhotoParade to play, click the Cancel button. This automatically brings you to the Player's Help section. Click the "Internet Settings" button. Then check off the "Firewall-Friendly E-Mailing" checkbox and try sending the slideshow again. If this does not help, perhaps you just need a PhotoParade Player upgrade. This link provides upgrades for PhotoParade Player, which should solve the problem: http://www.PhotoParade.com/FAQ_20201.asp
Most PhotoParade themes have background music that uses your computer's "MIDI" sound capabilities. Check the MIDI volume level (which is set to zero on many computers) by doing this:
To test MIDI playback on your computer, connect to the Internet go to this address www.PhotoParade.com/test.midi to see if MIDI plays properly outside of PhotoParade Player.
Yes. Open a PhotoParade with PhotoParade Player, press the F1 key to skip to the Options page, and look for the "Auto Repeat" check box.
The Spell Check feature in PhotoParade Essentials 5.0 automatically checks your titles and captions for misspellings when you click Next Step from the "Create a Slideshow" and "E-Mail to Friends" Gallery screens. If you don't have spelling errors in your titles and captions, you will not see the Check Spelling screen. If you do have misspellings, the Check Spelling screen will come up and let you fix any misspelling before creating your slideshow. If you don't want to fix the spelling errors PhotoParade finds, simply click the Next Step button to continue creating your slideshow.
When you choose "Create CD" on the PhotoParade Essentials "Your Slideshow Is Ready!" page, the program automatically places a folder on your desktop. This folder is named "PhotoParade CD Files" and it contains the files that you need to copy onto a CD. Be sure that you select "Data CD" when your burning software asks what kind of CD you are making. Finally, be sure that you are not burning the entire PhotoParade CD Files folder, but rather, the 4 items within it.
If your PhotoParade Essentials program is feeding the paper through the printer, but the sheet is coming out blank, please try the following suggestion: Please try going to your printer manufacturer's website and make sure you have installed all of the printer's latest drivers. Then go to your print queue in Windows and make sure *all* print tasks are cleared. Then please restart your computer and try printing again. See the list below for links to the most common printer manufacturers' support pages.
System Requirements: Windows 95/98/ME/NT/2000/XP, Intel Pentium processor or 100% compatible processor, 16 MB of RAM, 800x600 256-color monitor. Macintosh version not available for PhotoParade Printer (a.ka. Player Plus) at this time.
The pictures in a PhotoParade slideshow are compressed to 640x480 pixels or 600x800 pixels, depending on the theme used. This resolution is only for use in the slideshow; your original images are never altered. Therefore, this is going to be the resolution of the prints when printing from a PhotoParade (unless the resolution of the original image is already lower than 640x480 pixels). The compressing is done so that the PhotoParades are small enough files to make downloading and sending them easier, while the images will still look good on your computer screen. PhotoParade Printer only prints wallet-sized images because any image larger than that may not come out as clear.
Play the PhotoParade in Carousel mode, and click the save button (it looks like a floppy disk) when you are viewing the picture you want to save.
If your PhotoParade Printer program is feeding the paper through the printer, but the sheet is coming out blank, please try the following suggestion: Please try going to your printer manufacturer's website and make sure you have installed all of the printer's latest drivers. Then go to your print queue in Windows and make sure *all* print tasks are cleared. Then please restart your computer and try printing again. See the list below for links to the most common printer manufacturers' support pages.
System Requirements: Windows 95/98/ME/NT/2000/XP, Intel Pentium processor or 100% compatible processor, 16 MB of RAM, 800x600 256-color monitor, Photo File Formats: JPEG, JPE, JPG. Macintosh version not available for Photo Browser.
If you already have Browser, you should reference the built-in tutorial under the Help section. We also have a “Quick-Tour” online, which gives you a good overview of Browser's main features. The Quick Tour is available here.
Yes, Photo Browser is compatible with PhotoParade Essentials. If you own both Photo Browser and PhotoParade Essentials, you can launch Essentials and use many of its functions directly through Browser.
No, you cannot purchase PhotoParade in stores. It is available for purchase on our website, www.PhotoParade.com.The software is downloaded from our website onto your computer after you purchase an activation code.
You need to allow cookies on your computer in order to purchase online. Go to your Start menu, settings, control panel, then Internet Options. Once you're in the Internet Options folder, click on the Privacy tab. Adjust the slider to allow more cookies, and hit apply, then OK. Go back to our website and try to complete your order. If it doesn't work, you may have to re-adjust your settings to allow more cookies. Remember, you can always go back and reduce the setting after the purchase is made.
You can send a check or money order (in US Dollars) to:
Callisto Corporation Please include your e-mail address and a list of the products you wish to purchase. If you would like to be sent a PhotoParade Installer CD-ROM in the mail (we can only send these to addresses in the US), please include an additional $9.99. You do not need the CD-ROM to install your new software, but it's nice to have if you would like to have a safe backup copy or would like to avoid the long downloads across the Internet. Please be sure to make the check out to "Callisto Corporation" and not "PhotoParade.com".
Our partner, FTC Publishing, is handling all educational purchases of PhotoParade, and will be happy to assist you in placing your order. Click here for more information about ordering our educational version, PhotoParade at School www.ftcpublishing.com/PParade.html
To purchase PhotoParade for someone as a gift, you must create a brand new account for them. If you are an existing PhotoParade customer, do not sign in to your own account.
By putting your own e-mail address on the new account, you get the confirmation e-mail and can extract the pricing information before passing it on as a gift.
If you are purchasing an Installer CD-ROM, be sure to put YOUR mailing address as the *shipping* address for the CD (the CDs are mailed with a confirmation slip that includes pricing information). Shipping address is different from the name and address you will have first given.
If you have an e-mail system that is filtering "junk mail" for you, then you may not be able to receive a reply from us. On America Online, go to Keyword: Mail Controls to change your settings to allow mail from "PhotoParade.com".
When you click the Download button, the PhotoParade slideshow you're trying to view isn't getting downloaded properly to your hard disk. This can happen because of a problem with your web browser that we don't fully understand, but we can offer you a helpful work-around:
If you want to e-mail the show, use PhotoParade Player if you aren't using it already. PhotoParade Player frees you from worrying about file size limitations when e-mailing. You can get PhotoParade Player at www.PhotoParade.com/playerRegister.asp?os=win for Windows users, and at www.PhotoParade.com/playerRegister.asp?os=mac for Macintosh users. To send a PhotoParade, open it using PhotoParade Player, press the F1 key on the keyboard to go to the Options page, and look for the "Send" button.
Double-click on your PhotoParade Player icon, click cancel on the “choose a PhotoParade” box, and this will take you to the Help section. Click on the Internet Settings button. Make sure that you have the “Firewall-Friendly Emailing” button checked off, especially if you have a firewall! Please also check to make sure that everyone's email addresses are typed correctly. This is a small but important detail that is often overlooked. You might also try getting to the “To” box by pressing the Tab button from the “From” box, so that it highlights all of the names that your last show was sent to. Once you start typing, it will delete all of the highlighted addresses and replace them with your new addresses.
What should happen when you are sent an email with a link for a PhotoParade is, you click on the link and it takes you to the pickup page, where you are prompted to download the free Player if you don't already have it installed on your computer. There is a link/button to get the free Player, but you can also get it at www.PhotoParade.com/playerRegister.asp?os=win for Windows users, and at www.PhotoParade.com/playerRegister.asp?os=mac for Macintosh users.
Once you have the PhotoParade Player installed, go back to the pickup page (from the link in your email OR click the link at the bottom of the page that tells you the installation was successful) and click the download button to watch the show.
When you purchase any of our products, you are sent a confirmation email with your purchase price, products, and their activation codes. You are instructed on how to download and install the products using your registered name and product activation codes. If you have misplaced this confirmation email, you can sign in at www.PhotoParade.com/signin.asp and then you are taken to your personal Download Software page. On this page, you will see a list of products, and the ones that you have purchased will show a Download button next to them. You will also see your name and activation code on this page - make note of the way your name is displayed and the activation codes! You will need them to install. Click the Download button next to the name of the product, and you will be taken to a second page with a Download button. Please Click "Download" and read the installation instructions very carefully and follow the on-screen instructions.
We now have uninstallers for all of our products. To remove any program, click on the Windows "Start" menu, choose "Settings", then choose "Control Panels". Double-click on the icon called "Add/Remove Programs". Scroll through the list until you see the program that you want to uninstall and click the "Add/Remove Program" button. If you have version 1.0 of PhotoParade Player (common with Portrait Studio CDs), it does not have an uninstaller, so you will need to follow these steps:
You may also want to try installing the most recent version of Player (available for free at www.PhotoParade.com/player.asp so that it copies over your old version. You can then follow the instructions above for uninstalling our most current version.
To download the free PhotoParade Essentials upgrade that works with Photo Browser, all you have to do is go to www.PhotoParade.com/signin.asp and enter your e-mail address and password. Once you've signed in, you will be on the "Download Software" web page. You should click the Download button next to "PhotoParade Essentials Standard Edition" to download the latest version of the software.
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